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From 7th September 2020 pharmacies will no longer be able to order prescriptions on behalf of our patients

You will need to order repeat medication directly via your GP practice, not via your pharmacy or medical equipment supplier. You can order in the following ways: -


  •         Online via Patient Access or Doctorlink
  •         Approved app, i.e. MyGP or NHS
  •         Tick off what you need on the repeat order slip and drop the request into our letterbox on our front door or send via post.
  •       Add a proxy (family member or carer) to use Patient Access to order medication on your behalf

If you can’t order by these means and don’t have a family member, friend or carer able to order for you, please contact us on 01229 402525.  


Frequently Asked Questions


Does this mean I have to collect my prescriptions from the surgery?

No. Please note this only affects the ordering of your prescription. When you order your repeat prescription directly through your GP practice, your pharmacy will continue to collect or receive your prescription as before.



Will my prescriptions still be delivered?

Yes, pharmacies will continue to deliver your prescription if you currently receive this service. This change only applies to how your prescriptions are ordered.



What about my relatives in Care homes, or who have a dosette box? Do I need to Order for them?

No, anyone in a care home or who requires a dosette box will be unaffected by this change.



Why is this happening?

It’s a rolling programme across all practices in Morecambe Bay CCG to reduce waste and improve patient safety. It’s starting with Norwood & Duke Street with the rest of the practices following the same policy in the coming months. Being in charge of ordering your own repeat prescriptions ensures you get the medicine you need at the time you need it. This can help prevent the build-up of unused or old medicines at home which improves safety, reduces medicines waste and saves valuable NHS resources. 


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